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Privacy Policy

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Privacy Policy

The Fiji Institute of Chartered Accountants (“FICA”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you visit fica.org.fj, use our Membership Portal, or interact with our online services, including any integrated third-party systems or payment gateways.

  1. Scope of This Policy

This Privacy Policy applies to:

  • The official FICA website (https://fica.org.fj/)
  • The FICA Membership Portal and related online forms
  • Digital services and third-party systems integrated into our website (e.g., payment gateways)

By using our website, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

2.1 Personal Information (Provided voluntarily by users):

  • Full name
  • Email address
  • Phone number
  • Membership or company details
  • Invoice or membership reference number(s)
  • Billing address
  • Payment details (excluding full card numbers)

2.2 Payment Information
When using our online payment facilities (e.g., membership fee payments):

  • Partial card details (last 4 digits only)
  • Payment reference ID
  • Transaction status
  • Tokenised payment information (provided by the payment gateway)

Note: FICA does not store or have access to full credit card numbers, CVV codes, or sensitive authentication data.

2.3 Automatically Collected Information
Through website analytics and security systems:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of access
  • Cookies (only those required for session and security)
  1. How We Use Your Information

We use your information to:

  • Manage membership registrations, renewals, and payments
  • Process invoice or membership payments securely
  • Validate member and payment details
  • Send payment confirmations, receipts, and updates
  • Improve website performance, security, and member experience
  • Respond to enquiries and provide member support
  • Maintain transaction and membership records for auditing and compliance
  • Detect and prevent fraudulent activities
  1. Payment Gateway Integration

Our online payment system is integrated with trusted third-party payment providers such as:

  • Mastercard Payment Gateway Services (MPGS)

These providers may process:

  • Tokenised card information
  • Payment confirmation responses
  • Fraud detection checks

All transactions are processed over secure, encrypted channels and comply with PCI-DSS security standards.

  1. How We Protect Your Information

FICA implements industry-standard security measures including:

  • SSL/HTTPS encryption across the website
  • Secure servers and firewalls
  • Role-based access control
  • Regular security and compliance audits
  • Encrypted data storage for invoices and receipts
  • Continuous monitoring for suspicious activity

We never sell, rent, or trade any personal information.

  1. Sharing of Information

We may share information with:
6.1 Payment Providers – To process payments securely.
6.2 Regulatory Authorities or Government Bodies – Only when required under Fiji law.
6.3 Service Providers – Such as hosting companies, IT contractors, and authorised consultants (bound by confidentiality and data protection agreements).

  1. Cookies

Our website uses cookies for:

  • Session management
  • Membership portal and payment session security
  • Basic analytics

You may disable cookies via your browser settings, but this may affect some website functionality.

  1. Data Retention

We retain:

  • Membership and transaction records for 7 years (as required under Fiji’s financial and compliance laws)
  • Member support and communication data for a reasonable operational period
  • Website analytics only in aggregate, anonymised form
  1. Your Rights

Under applicable Fiji privacy principles, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate details
  • Request deletion of data (where legally permissible)
  • Withdraw consent for data collection and communications (which may limit service access)

Requests can be made to:
Email: info@fica.org.fj

  1. Links to Third-Party Websites

Our website may contain links to third-party sites or services. FICA is not responsible for their privacy practices or content. Users are encouraged to review the privacy policies of those sites separately.

  1. Children’s Privacy

Our website and services are intended for individuals aged 18 years and above.

  1. Updates to This Policy

FICA may revise this Privacy Policy from time to time. Any updates will be posted on this page with a new revision date.

  1. Contact Us

For questions, feedback, or complaints about this Privacy Policy or how we handle your personal information, please contact:

Fiji Institute of Chartered Accountants (FICA)
Level 3, FTU Building, 1–3 Berry Road, Suva, Fiji
Email: info@fica.org.fj
Phone: +679 999 9949 / +679 892 8721
Website: https://fica.org.fj/